FAQs

Payment:

What are the forms of payment you accept?

We accept US-based credit cards. We accept Visa, Mastercard, Discover,  and American Express.

Do you accept PayPal?

Yes, we do accept PayPal.

Products:

What if I had an allergic reaction to your product?

We  recommend discontinue use immediately and contact your physician. They  can provide you details on what ingredient you may have had a reaction  to.

Shipping:

After I place my order, when will my order ship?

All  orders are hand made and hand poured in small batches to ensure maximum  quality. With that, orders have a 3-7 business day processing time upon  receipt of order and 17-14 business days on wholesale orders. Shipping  method applies after order has shipped. We do not ship on major  holidays or weekends (New Year’s Day, Memorial Day, Independence Day,  Labor Day, Thanksgiving Day, and Christmas Day). 

I've mailed my package to the wrong address! Can you send a replacement?

It  is your responsibility, as the buyer, to make sure your address is  correct and if a mistake has been made, to notify us ASAP via the  Contact Us page so we can change it on the shipping label, if possible.   If it has already shipped and is returned to us, we can invoice you for  shipping and resend it once your address has been corrected.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

Once  an order has shipped, we are no longer responsible for lost or stolen  packages confirmed to be delivered to the address as entered for the  order. Please contact the carrier for any information regarding the  delivery. Have your tracking number available to provide to the carrier  to assist with the investigation.

Once  an order has shipped and tracking becomes available, we recommend the  receiver be available on the estimated date of arrival of the package or  the receiver to contact the carrier to schedule a pick up at the  holding facility.

Returns and Refunds

Do you offer refunds? 

We do not offer returns for opened and used products. However if your package/ products are unopened and unused simply ship the package back to us within 15 calendar days of purchase; major holidays not included.

P.O. Box 28932 Olivette, Missouri, 63132

Once  we have received your package, we will process your refund. A $3.00  restocking fee and the initial $8.95 shipping fee will be deducted from  the refund. Customer is responsible for return shipping fees.

How do I cancel my order?

We  are not able to cancel an order once it has been fully processed and  entered for shipment. Once it has been shipped, the order must be  shipped back and processed as a return. A $3.00 restocking fee and the  initial $8.95 shipping fee will be deducted from the refund. Customer is  responsible for return shipping fees.