REFUND POLICY

At B.B. SpaBoss each candle is hand-poured and inspected before packaged and shipped to assure our guests are receiving quality. We have a 7-day return policy, which means you have 7 days after receiving your  item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mariahtaylor@bbspaboss.com.  If your return is accepted, we’ll send you a return shipping label, as  well as instructions on how and where to send your package. Items sent  back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at mariahtaylor@bbspaboss.com.

Damages and issues
Please  inspect your order upon reception and contact us immediately if the  item is defective, damaged or if you receive the wrong item, so that we  can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain  types of items cannot be returned, like our limited edition candles. We  also do not accept returns for hazardous materials such as our  specialized matches and candle lighters. Please get in touch if you have  questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The  fastest way to ensure you get what you want is to return the item you  have, and once the return is accepted, make a separate purchase for the  new item.

Refunds
We  will notify you once we’ve received your approved return. We will then  issue a refund on your original payment method. Please remember it can  take some time for your bank or credit card company to process and post  the refund too.

Lost/Stolen Packages

We  ship with only the most reliable carriers in the United States. Once  the package has left our shop, B.B. SpaBoss cannot be held  accountable for lost, stolen or mis-delivered packages, but we still  want you to have the best experience possible, so we are here to help! 

Please  contact the carrier that was used for your order and see if they have  any insight on the whereabouts of your package. If they are unable to  assist, please email us at mariahtaylor@bbspaboss.com so we can work with you on resolving this issue.